Lifetime Guarantee
The Marumi Lifetime Guarantee on DHG Super and EXUS range products covers your filter, no matter how it gets broken.
To make a claim on your Marumi filter, email helpdesk@lacklands.co.nz with your contact details, shipping address, proof of purchase, and an image/description of the damage incurred. If your claim is eligible, we'll send you a replacement filter to you for free!
12-month Warranty
The Marumi 12-month Warranty covers all manufacturer faults that occur within 12 months of the original purchase date.
If your filter becomes faulty within this period, email helpdesk@lacklands.co.nz with your contact details, shipping address, proof of purchase, and an image/description of the damage incurred. If your claim is eligible, we'll send you a replacement filter to you for free!
Terms & Conditions
Lacklands LP, Marumi's NZ Authorised Distributor (“Lacklands LP”) guarantees subject to the terms and conditions below that, during the Extended Warranty Period (described below), the Marumi products purchased new and unused in New Zealand from Lacklands LP or official New Zealand Authorised Marumi Resellers (“Product”) will, with normal use and service, be free from faulty parts, manufacture or workmanship (“Extended Warranty”).
The Product “Warranty Periods” (from date of purchase) are:
a) Marumi DHG Super and EXUS products - Lifetime Guarantee
b) all other Marumi products - 12 months Warranty
Marumi branded products that have been sourced by end-users, distributors or retailers from any source other than through Lacklands LP (including ‘grey’, ‘parallel’ or ‘direct’ imports) are not Products for the purpose of this warranty.
In order to make a Warranty claim, the customer must:
a) provide the original proof of purchase on request, which proof must demonstrate compliance with these conditions, particularly the place of purchase.
This extended warranty is non-transferable and is not exchangeable for cash.
In addition to the Extended Warranty, you may have rights under New Zealand Consumer law, including the Consumer Guarantees Act 1993. Without limiting these statutory rights, Lacklands LP excludes to the maximum extent permitted by law all liability in respect of the Marumi products including but not limited to failure of such Products, liability for negligence, loss of images, loss of expenses, loss of revenue, cost of travel and loss of enjoyment.